Can I pause my account?
No, you cannot pause or temporarily suspend a credit builder account. The credit builder account is a 12-month loan held in a 12-month certificate of deposit (“CD”) account with fixed terms and conditions. If an unforeseen circumstance, such as a job loss or death of a family member, has caused you to be unable to make your monthly payment, please contact our customer success team as soon as possible to discuss your options.
Please note that any payment more than 30 days late will be reported as ‘late’ to the credit bureaus.