Self Lender — Help & Support

How does Self work?

What do I need to get started?

How does a Credit Builder Account work?

Where is Self available?

Can I use Self to build credit for my business?

Signing Up for an Account

I'm having trouble creating a password. What's wrong?

Will I be denied if I have bad credit or no credit?

Do I need a bank account to sign up?

How do I verify my identity?

Why was I denied?

My Account Management

How do I reset my password?

How do I check my account balance?

Can I pause my account?

How is my "savings progress" calculated?

Can two people share a Credit Builder Account?

When do I receive my money?

When do I receive the money from my Credit Builder Account?

Canceling or Closing Your Account

How do I cancel my Credit Builder Account?

Is there a fee for closing my account early?

What happens if I can't pay my Credit Builder Account?

What happens when the Credit Builder Account ends?

What happens to my credit score if I close my account?

Making Payments

How do I make a payment?

When do I make my first payment?

How do I setup AutoPay?

Can I pay for next month in advance?

When will my payment be reported as late?

Understanding Your Credit Score

Where is my credit score?

What are the 5 factors that impact a credit score?

When will I get a credit score?

How is a credit score calculated?

Why is my credit score different among credit bureaus?

Self on Your Credit Report

Does Self report to all three credit bureaus?

How will the Credit Builder Account show up on my credit report?

Why did my credit score decrease after getting the credit builder account?

Will a larger Credit Builder Account help me build credit faster?

Will a credit builder account increase my credit score?

Platinum Protection

What is Self Platinum Protection?

How much does Self Platinum Protection cost?

Privacy, Trust and Safety

How can I verify that my account is FDIC insured?

How do you protect my privacy and security?

Why do you need my SSN?

What customer information do you store?

Do you have a bug bounty program?

General Questions

Can I refer a friend?

How do I partner with Self?

What is the Self scholarship?

Suggestions

How can I file a complaint?

How can I suggest a feature?

Self Visa® Credit Card Basics

How Does A Secured Credit Card Help Me Build Credit?

Can I Get The Self Visa® Credit Card If I Have Bad Credit?

What is a secured credit card?

How is the Self Visa® Credit Card Different From Other Secured Cards?

Self Visa® Credit Card Eligibility

How Do I Become Eligible For The Self Visa® Credit Card?

Can I Be Declined For The Self Visa® Credit Card?

How Will I Know When I'm Eligible For The Self Visa® Credit Card

Can I Get The Self Visa® Credit Card If I Have Bad Credit?

Self Visa® Credit Card Payments

Can I Set Up AutoPay To Be The Same Day For Self Visa® Credit Card As It Is For My Credit Builder Account?

Can My Credit Card AutoPay Date Be Different From The Date In My Credit Builder Account?

Can My Self Visa® Credit Card Payment Method Be Different Than The One For My Credit Builder Account?

Can I Change My Self Visa® Credit Card Payment Due Date?

What Is A Minimum Payment Due?

Closing or Locking Your Self Visa® Credit Card

How Do I Cancel Or Close My Self Visa® Credit Card Account?

If I Cancel My Self Visa® Credit Card Account Before Using It, Do I Still Need To Pay The Annual Fee?

If I Cancel My Self Visa® Credit Card, Can I Still Have A Credit Builder Account?

How Can I Lock My Self Visa® Credit Card?

Your Self Visa® Credit Card Is Lost Or Stolen

How Do I Report Fraudulent Use Of My Self Visa® Credit Card?

How To Report Your Credit Card As Lost Or Stolen

Using Your Self Visa® Credit Card

Can I Use The Self Visa® Credit Card To Pay For Things Online?

Can I Use The Self Visa® Credit Card For International Transactions?

I Haven't Received My Self Visa® Credit Card Yet, What Do I Do?

Can My Credit Card Security Deposit Be Used For My Balance Due?

Can I Use The Self Visa® Credit Card Online Before I Get The Physical Card?

Self Visa® Credit Card And Credit Builder Account Together

Can I Apply Some Or All Of My Credit Builder Account Payout To My Credit Card Balance?

How Is Interest On My CD Handled If Part Of It Is Used For The Credit Card Security Deposit?

Can I Keep The Credit Card Open If I Close My Credit Builder Account?

How Does The Credit Card Security Deposit Affect My Credit Builder Account Payout?

Will I Get My Security Deposit From The Credit Card When My Credit Builder Account Is Complete?

Self Visa® Credit Card Security Deposit

Does The Credit Card Security Deposit Earn Interest?

Self Visa® Credit Card Setup

What Is A Credit Limit?

How Is The Credit Limit Determined?

How Do I Get My Security Deposit Back From The Self Visa® Credit Card?

Can I Increase My Security Deposit With Money Other Than My Credit Builder Account?

Self Visa® Credit Card General Info

How Is A Secured Credit Card Different From A Prepaid Or Debit Card?

Does The Self Visa® Credit Card Offer Rewards?

Who Is Lead Bank?

Can I Make A Balance Transfer Into This Credit Card Account?

Can I Make Cash Advances With The Self Visa® Credit Card?

© Self
Privacy | Terms | Compliance |
Card Agreement

All Credit Builder Accounts made by Lead Bank, Member FDIC, Equal Housing Lender, Sunrise Banks, N.A. Member FDIC, Equal Housing Lender or Atlantic Capital Bank, N.A. Member FDIC, Equal Housing Lender. Subject to ID Verification. Individual borrowers must be a U.S. Citizen or permanent resident and at least 18 years old. Valid bank account and Social Security Number are required. All loans are subject to ID verification and consumer report review and approval. Results are not guaranteed. Improvement in your credit score is dependent on your specific situation and financial behavior. Failure to make monthly minimum payments by the payment due date each month may result in delinquent payment reporting to credit bureaus which may negatively impact your credit score. This product will not remove negative credit history from your credit report. All loans subject to approval. All Certificates of Deposit (CD) are deposited in Lead Banks, Member FDIC, Sunrise Banks, N.A., Member FDIC or Atlantic Capital Bank, N.A., Member FDIC. The Self Visa® Credit Card is issued by Lead Bank, Member FDIC, Equal Housing Lender.

Lead Bank. Member FDIC, Equal Housing Lender Sunrise Banks, N.A. Member FDIC, Equal Housing Lender Atlantic Capital Bank, N.A. Member FDIC, Equal Housing Lender