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FAQ
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How does self lender work?
What is self lender?
Where is self lender available?
What do I need to get started?
How long does it take to join self lender?
Can I use self lender to build credit for my business?
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Account Information
How can I verify that my account is FDIC insured?
How is my "Savings Progress" calculated?
Can I pause my account?
How do I reset my password?
How do I check my account balance?
4 More
Cancellations
Is there a fee for closing my account early?
What happens if I can't pay my credit builder account?
How do I cancel my credit builder account?
Understanding how credit works
What are the 5 factors that impact a credit score?
How is a credit score calculated?
Why is my credit score different between credit bureaus?
Why did my credit score decrease after getting the credit builder account?
When will I get a credit score?
3 More
Credit Builder Accounts
Do you report to all three credit bureaus?
How will the credit builder account show up on my credit report?
Will a larger credit builder account help me build credit faster?
How long does a credit builder account last?
Can two people share a credit builder account?
12 More
Payments
When do I make my first payment?
My payment was returned due to a "non-payment account" or "non-transactional account" error. What does this mean?
How do I make a payment?
How do I setup autopay?
When will my payment be reported as "late"?
4 More
Privacy & Security
How do you protect my privacy and security?
Why do you need my SSN?
What customer information do you store?
I'm having trouble creating a password. What's wrong?
Do you have a bug bounty program?