At this time, you cannot pause or temporarily suspend your Credit Builder Account. 

If you experience an unforeseen circumstance, such as a job loss or the death of a family member that would interfere with your ability to make your monthly payment, please contact our Customer Success team as soon as possible to discuss your options. 

Please note - any payment more than 30 days late will be reported as a late payment to the credit bureaus. 

Need help canceling your account? Please contact our Customer Success team.