For specific information on why your payment was returned, we suggest you follow up with your bank directly to get exact details. 

However, if you made a payment from a savings account, and your payment was returned due to a “non-payment account” or “non-transactional account” error, the most likely explanation is that you’ve made the maximum amount of allowed transactions from that account within a certain time period. 

This is due to federal Regulation D from the Federal Reserve Board. Regulation D places a limit of six (6) withdrawals or outgoing transfers per month from all savings accounts and money market accounts. 

Basically, this means that once that 6 transaction limit has been reached, banks are required by federal law to stop any further outgoing transactions. So if you try to transfer money from your savings account after that limit, the account becomes a “non-transactional account” and attempted transactions from that account will be returned. 

If you need to make more than 6 transactions from your savings account each month, you might consider putting some of those funds into a checking account instead, which has fewer limitations on the number of transactions you can perform. 

Please be aware that you’ll be charged a $15 fee for returned or failed payments (electronic ACH payment error). For more information about the fees charged on your account, please consult your original Credit Builder Account documents.